PARTS CITY PROMISE
At Parts City Auto Parts we are dedicated to delivering the highest quality auto parts in the industry.
Customers can shop at any Parts City Auto Parts location with the assurance that the parts we provide
undergo the strictest testing for quality to guarantee they meet, or in many cases exceed, OEM quality
On that rare occasion when a part does fail during the warranty period, we want to make sourcing a
replacement part as easy as possible for your customer. With the Parts City Promise your customer can
go to any Parts City Auto Parts or O'Reilly Auto Parts location for a no hassle exchange of the defective
item. That gives your customer over 1900 locations across 26 states where they can travel with the added
security of the Parts City Promise.
With Parts City Auto Parts commitment to quality and the added security of the Parts City Promise, your
customers will quickly see why Parts City Auto Parts will be recognized as the NEW leader in the industry.
Locate the Nearest Parts City Store
To locate one of our other 1700 affiliated stores call: 1-866-362-7713
PARTS CITY AUTO PARTS LIMITED WARRANTY
Customer Satisfaction is our top priority. Because of this, Parts City Auto Parts offers you this Limited
Warranty. This Limited Warranty is made to the original purchaser only and is non-transferable. This
Limited Warranty is limited to defects in materials and workmanship of the product as supplied by the
Your warranty period begins on the date of purchase. Most parts offer a one-year
part replacement warranty, but may be longer or shorter depending on the manufacturer. If your receipt
states Limited Lifetime Warranty, we will warrant the original part as long as you own the vehicle on
which the part was originally installed. This does not include batteries, which carry a pro-rated warranty.
How to Return Parts:
If you experience a defect during the specified warranty period, return the
part along with the original sales receipt to any Parts City Auto Parts store and we will, according to
the type of warranty, replace or repair the part. You may also write Parts City Auto Parts P.O. Box 1156
Springfield, Missouri 65801, or call 1-866-362-7713.
Replacement parts provided as warranty replacement carry the remainder of the
original warranty term or 90 days whichever is longer.
Tools and Equipment:
Some Tools and equipment carry a "Repair" warranty, meaning they are repaired
instead of replaced.
Parts City Auto Parts reserves the right to refund your money instead of replacing or
repairing a product.
The warranty period for parts installed or for use on commercial vehicles expires
90 days from the date of original purchase, regardless of what may be printed on the front of your receipt.
What is not covered:
This warranty does not cover parts that fail as a result of improper
installation, misuse, abuse or the failure of another part. Parts installed for use on off road vehicles,
racing or competition uses have no warranty. Parts modified for use or installed for use other than their
original design and application have no warranty. Chemicals and oils do not have warranty coverage.
THE LIMITED WARRANTY ABOVE IS THE ONLY EXPRESS WARRANTY MADE BY PARTS CITY AUTO PARTS WITH RESPECT TO SUCH
PARTS. ANY IMPLIED WARRANTY, INCLUDING BUT NOT LIMITED TO THE WARRANTY OF MERCHANTABILITY OR FITNESS FOR A
PIRTICULAR PURPOSE, IS LIMITED IN DURATION TO THE DURATION OF THIS WARRANTY. PARTS CITY AUTO PARTS SHALL
NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES.
Some states do not allow limitations on how long an implied warranty lasts, or allow the exclusion or
limitation of incidental or consequential damages, so the above limitations or exclusions may not apply
This Limited Warranty gives you specific legal rights, and you may also have other rights, which vary
from state to state.